Client Implementation and Support Specialist

Client Implementation and Support Specialist

P & P Data Systems Inc, is a medical I.T., Electronic Medical Records (EMR) and Clinical Solutions company that provides EMR and clinical solutions since 1981.

We are located in North Toronto and service clients across Ontario. We are a family owned company with many long-standing employees that believe in the potential and constant growth opportunities in the EMR segment. We work together to solve client needs and drive our company to succeed.

Our focus is on providing World Class Customer Service to our clients and suppliers. If you are a positive person that can step up to the challenge of troubleshooting and problem solving in a team atmosphere, If you believe in outstanding customer service and have a passion for technology, we want to meet you.

We are hiring

Client Implementation and Support Specialist

Full Time position with health benefits

Duties and Responsibilities:

  • As an EMR implementation / support specialist, take ownership of the installations assigned to you
  • Work to understand the client’s needs; adapt them to the EMR product as you introduce and train its use
  • Analyze and resolve application and hardware based problems
  • Communicate with developers to identify application defects
  • Research and resolve customer issues including mission critical support requests and application defects
  • Analyze issues and recommend solutions
  • Provide support and training on our EMR applications, third party applications, and other hardware solutions
  • Actively participate and give feedback on product rollout and new development projects
  • Contribute in the creation of product documentation and training material
  • Be an active member in the creation and review of support delivery processes including installations, trainings, support, and release notes
  • Provide customer feedback and input towards product development for client needs and supportability
  • Support and assist the Helpdesk team on support related issues
  • Provide timely, friendly solutions to client requests by solving issues yourself, directing the clients to senior support staff, managers or sales personnel and booking our onsite support staff for in clinic troubleshooting as needed

Education and Experience

  • College or University degree in Computer Science, Health Informatics, Healthcare, or a related field of study
  • Extensive knowledge of one or more of the following;
    • Clinical workflow in a physician office
    • Electronic medical records
    • Operating systems
    • Networks, computers and computer hardware and peripherals
    • Microsoft products
    • VMware and terminal services

Other Key Requirements

  • Driven to provide outstanding customer experiences
  • Excellent written and verbal communication skills
  • Ability to explain and communicate technology to end users
  • Strong organizational skills
  • Time management
  • Able to work 8 hour shifts between 8am and 8pm
  • Able to work Saturday and Sunday shifts as required
  • Current and valid driver’s license
  • Willingness to travel overnight as much as 35%
  • Bilingual in French and English an asset but not a requirement

Our Client Services team is a good place to start your career in the ever changing and always challenging medical IT industry. Work with health care providers from across the province, as we strive to improve the delivery of healthcare with our EMR suite and turnkey solutions.

We are hiring for this role. If you are interested please email your resume to