Customer Focused

We listen better than any of our peers – doing our best to understand our clients’ needs. Delivering health care today is more stressful than ever before, and will continue to become more challenging and we understand that.

P & P's corporate structure allows the company to build strong customer relationships. Beyond each staff member’s participation in servicing clients, P & P offers each of its customers an account manager for one-on-one feedback. P & P, privately-owned, is not controlled by governments, associations, or public markets and exceeds its customers’ expectations without distraction or intervention – everytime.

We deliver excellence at every turn – without using public markets and money to make short term profit at our customers’ expense. The company’s fundamental goal is to provide customers with the industry’s finest products and services.

Innovation

Since its inception, no other company in our industry has innovated like P & P. We ensure every product, service and customer encounter is laced with innovative thinking. We also ensure customers’ compliance with standards. Look at the company’s certifications - we are never second.

Positive Work Environment

Each P & P employee relies on a team to offer support and no employee is ever alone. Our company’s work environment is based on mutual respect, open communication, professionalism and honesty.

We provide our employees with a sense of drive to accomplish valued goals. The company’s employees know their colleagues share their dedication to improving the lives of customers and their patients.

P & P is a learning organization; employees are trained and retrained both as technology advances and as Canada’s health care environment changes.

Quality Solution Provider

P & P continuously reviews its internal processes to ensure its business process optimization. Over the past year, P & P has implemented numerous new processes with respect to strategy and corporate direction, production and delivery, introduction of lean processes and is the industry’s first vendor to achieve ISO 13485 certification.

By continuously improving internal process, P & P not only ensures its shareholders and employees benefit, but that its customers’ success is in accordance with its core values and compliant with all provincial and federal legislation.