Customer Focused

We understand that delivering health care today is more challenging than ever before so we work hard to understand our clients’ needs. We listen better than any of our peers and continually our solutions based on customer feedback. The company’s fundamental goal is to provide customers with the industry’s finest products and services, so P & P strives to deliver excellence at every turn.

P & P's corporate structure allows the company to build strong customer relationships. Beyond each staff member’s participation in servicing clients, P & P offers each of its customers an account manager for one-on-one support. P & P is privately-owned so it is not controlled by governments, associations, or public markets and exceeds its customers’ expectations without distraction or intervention – everytime.

Innovation

Since its inception, no other company in our industry has driven the industry like P & P. We ensure every product, service and customer encounter is laced with innovative thinking. By being the first to meet standards and achieve important certifications, we also ensure our customers’ compliance with standards. P & P is never second.

Positive Work Environment

Our company’s work environment is based on mutual respect, open communication, professionalism and honesty. As part of a team, P & P’s employees know their colleagues share their dedication to improving the lives of customers and their patients. Our employees are driven to accomplish valued goals.

P & P is a learning organization; employees are trained and retrained both as technology advances and as Canada’s health care environment changes.

Quality Solution Provider

P & P continuously reviews its internal processes to ensure its business processes are optimized. Over the past year, P & P has implemented numerous new processes with respect to strategy and corporate direction, production and delivery, introduction of lean processes and is the industry’s first vendor to achieve ISO 13485 certification.

By continuously improving internal process, P & P not only ensures its shareholders and employees benefit, but that its customers’ success is in accordance with its core values and compliant with all provincial and federal legislation.