Q.
Does the software run in a network environment?
A.
Yes the software can run in a networked or multi-workstation environment on any computing platform. We are a technology based company and very adaptable to the needs of our clients.
Q.
Is the software modular?
A. Yes our software is modular with our CIS7 core program as the base. Our CIS7 core program features a powerful calendar for scheduling appointments; a comprehensive registration module for adding detailed patient information and a billing module to ensure submission of bills are not overlooked for scheduled appointments. The core system is a sound Clinical Management Software, enabling clinical staff to organize all administrative tasks with ease.
Advanced EMR modules can be added to our core program, allowing end users to maintain an accurate and paperless patient record. Our EMR program follows standard SOAP note formats for entering information and allows for simplified tracking of prescriptions, immunizations, electronic document organization and health maintenance plans.
Q.
Can I get a trial version of the software?
A.
Although we do not provide a trial disc, We can schedule a demonstration at your convenience. We will walk you through the software and discuss the features and benefits of our Clinical Suite.
Q.
How much is the software?
A.
The cost of our software licensing is relative to the number of providers and which modules you decide to outfit your practice with. Please contact us for more details.
Q.
Do I have to buy the software?
A.
Yes the software must be purchased. If you are unsatisfied with the solution after thirty days we will uninstall it and fully refund the software and provider license fees.*
Q.
How do you provide support for your software?
A.
Technical support representatives are able to assist Monday through Friday 8:00 am to 8:00pm and Saturdays 9:00am to 2:00pm. We also provide remote desktop troubleshooting during these hours as well. In the event that an issue cannot be resolved, we will send an onsite technical representative to your site at no additional cost.
Q.
Do you provide training?
A.
Yes, our skilled installation and training representatives work with you at your pace. Training days are based on your requirements and which software modules are purchased. All training is bankable such that we provide an initial training session to familiarize you with the features of the program and return at a later date to follow-up and address any questions. Additional training can be purchased in half-day sessions.
Q. Does P & P software support block billing?
A. Yes, P & P’s solution has specific fields to record and track your block billing plans, ensuring you are billing correctly and accurately tracking who has signed up for the service.
Q. Is P & P’s solution appropriate for specialists’ practices?
A. Yes, P & P software supports virtually all specialties both from a practice management (registration, scheduling and billing) standpoint as well as from an EMR perspective.
Q. Can P & P work with non-physicians healthcare
providers?
A. Yes, P & P has specialized functionality for non-physician providers like: family health Teams / allied health, optometrists, physiotherapists, dentists, and chiropractors to name a few.
Q. Does P & P software work with all versions of
Windows?
A. Our solution is fully compatible with all versions of Windows as far back as Windows 98. Our current version of CIS (7.4.5) supports Windows 2000, Windows XP, and Windows Vista.
Q. Can I use P & P software on a Mac, or with Linux, and / or Unix operating environments?
A. Yes, using Parallels or Boot Manager, you can use P & P’s solution on a Mac. The company also supports a MySQL database which will run natively on a Mac OS server, Linux Server, or Unix Server like SUN Solaris.
Q. Can I convert and import all historical data from my current system to P & P’s solution should I decide to implement it?
A. Yes, P & P can convert data from substantially all legacy systems either through techniques we have successfully developed over the past two decades or through certified standards like CMS Specifications v2.0 & v3.0
Q.
Can I receive Laboratory results electronically?
A. Yes, P & P was the first vendor in Ontario to develop its own laboratory system to interface with private labs. We currently interface to the most common private labs like Lifelabs, CML, Gamma-Dynacare, and HICL. On request, we also interface seamlessly with all other labs.
Q.
How do I deal with all the forms that I currently
have on my desk?
A. P & P’s EMR solution includes a custom form module, accessible in one click for a clinical note screen. To setup a form, simply scan the form, setup the fields you want the system to complete (i.e. patients last name, or health card number), and then setup the fields you want to enter when completing the form. Now you can have all the forms you need, with none of the paper.
Q. Does P & P software help with medication management and warn about possible prescription errors?
A. Yes, P & P’s EMR solution comes with a prescription writer, helping prescribe, track and manage patients’ medications. Included in our prescription writer is an interface to the FirstDataBank drug database that includes items like interaction warnings, pregnancy and lactation warnings as well as drug and allergy warnings. P & P’s prescription writer also learns your scripting habits, saving you time entering in new scripts. For your top prescriptions, you can actually enter a script in one-click of the mouse.
Q. Does P & P’s solution provide me with the limit use code while I am prescribing?
A. Yes, if the drug being prescribed has a limited use code, then you can choose the limited use code from the list provided.
Q.
Can I track all chronic disease management items
in a chart or graph?
A. Yes, you can track all CPP items very easily in the EMR in a chart or graph (the system pulls the data automatically). Each item in a CDM chart can be graphed simply by highlighting the item you want graphed.
Q. Why is P & P always first or tied for first in getting certifications and approvals?
A. While we cannot guarantee we will always be first, we are typically first for a few reasons. P & P’s solutions are some of the most advanced software in the market and generally has the certification from all healthcare bodies. As some certifications are tied to funding, P & P ensures its customers are first to be entitled to funding. Certification requirements usually encompass feature requests physicians request. As part of its core values, the company listens to its customers and act quickly on their requests.
Q.
Can I create my own templates or modify the ones you give me?
A. Yes, you can create your own templates or modify the many templates that come standard with the solution. Modifying and creating templates is easy and speeds up the record keeping of similar visits. In multi-physician practices, you can even setup template profiles that allow each provider to have their own set of templates, without their view being cluttered by templates that are not required.
Q.
What do I do with the paper that comes into my office?
A. Even if you go paperless with your records and receive electronic lab results, a physician can still expect to receive as much as 17,000 pages a year. P & P offers best of breed scanning functions and works with all TWAIN compatible devices. We also store original image for medical accuracy as well as optical character recognition to enhance searches and other functions.
Q.
Do you have a service to scan all my charts?
A. Yes, P & P can scan all charts into your system, both when you first implement, or at anytime during your transition to a paperless environment. The company’s scanning service ensures business continuity during the scanning process by making records remotely available during support hours. Charts are typically scanned at about 500 charts per day, so a typical physician should have all their records within a week. Additionally we can store or dispose of any records, or make them available to patients as you prefer.
Q.
Are you compatible with voice dictation software?
A. Yes, you can enter your data via voice dictation software, like Dragon and many other software packages into CIS.
Q.
Can I use a Tablet PC to enter data into your EMR?
A. Yes, all P & P’s software is compatible with using a Tablet PC, both Tablet PC (Windows XP) and Microsoft Vista.
Q.
What is included with my annual maintenance fees?
A. All upgrades to your software, access to our help desk, our support website as well as onsite support are included. Each customer is also assigned a customer relationship manager that ensure total satisfaction. In addition, the company’s customers are often offered discounts on other software in P & P’s portfolio.
Q.
Can I buy a version of your software that has only the modules I need?
A. Yes. Our solution’s three different editions, with several different modules is infinitely customizable. Our account specialists will evaluate your business and its requirements before recommending the appropriate customized package and modules.
Q. Does P & P software help me bill all bonus codes?
A. Yes, P & P’s FHG/FHN/FHO module automatically enters any code, based on the time visit, age of the patient and other criteria. These modules also include an integrated service enhancement administration (SEA) module, allowing you to track who qualifies for the bonus codes, who has reached their thresholds, and which patients have received letters and phone calls to arrange preventative medicine measures.
Q. Does P & P software warn me if a patient is due for preventative medicine procedure?
A. Yes, on every medical records screen there is a “shield” icon to display all preventative medicine measures that are due. Our specially trained staff can also enter your preventative measures due date and last done date, via reports provided by the Ministry of Health.
Q. Does P & P provide any back-up services focused on a medical environment?
A. Yes, P & P offers its customers Critizal Disaster Recovery Solutions. Critizal is a data protection specialist providing online managed or self managed back-up and disaster recovery. An overview of Critizal and its services is available at critizal.com.
